Premium Support Service Delivery Consultant

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Employer: Finastra
Domain:
  • Customer Support - Client Service
  • Sales
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 03.04.2018
    Short company description

    Formed in 2017 by the combination of Misys and D+H, Finastra builds and deploys innovative, next-generation technology on our open Fusion software architecture and cloud ecosystem. Our scale and geographical reach means that we can serve customers effectively, regardless of their size or location—from global financial institutions to community banks and credit unions.

    Requirements

    The ideal candidate will have the folowing attributes:
    - 2-4 years of experience in services delivery with good understanding of sales support or project services across the globe;
    - Proven track record of supporting a sales organization in selling premium support services;
    - 2-4 years experience in an operations or financial administration role with good understanding of project financials;
    - Experience of preparing reports;
    - Ability to develop strong customer relationships within a defined list of internal and external customers;
    - Ability to work cross functionally within Misys to drive successful resolution to issues
    - Pro-active, organized, confident working independently whilst being an active team player;
    - Strong organisational, administrative, and planning abilities;
    - Excellent communication, interpersonal and presentation skills in English;
    - A second language would be a plus, but not mandatory.

    Responsibilities

    The PSSD Consultant main responsibilities will be to:
    - Manage small projects from proposals to delivery to our global customersbase: proposal creation & pricing in Pearl, obtaining necessary approvals, liasing with Sales and Legal department and managing the project through the internal Misys sytems;
    - Assist the Team with several SFDC reports;
    - Assist the Team with data cleanup on SFDC opportunities;
    - Manage the maintanence of internal documents and process documentations in Sharepoint, from access rights, to organizing the folders and archiving;
    - Keeping track on actions and progress of the ongoing team projects and initatives, including meeting minutes, reminders, follow-up emails.