Exchange Support Engineer with French - Canada Timezone - External Staff Position

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Employer: Microsoft
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
  • Updated at: 22.02.2018

    We are looking for people who:

    •      Are smart and intellectually curious,

    •      Seek a challenging work experience,

    •      Want to learn and gain greater expertise in their field,

    •      Are interested in a wide range of professional development opportunities,

    •      Enjoy providing the highest level of customer experience,

    •      Work with passion, while having fun, and act in an honest and ethical manner,

    •      Speak English and French fluently,

    •      Would like to join the team doing support for Canada (from 4:00 pm to 1:00 am).

    Key responsibilities:

    •      You will represent Microsoft in front of the customer and resolve technical issues involving Microsoft products and services.

    •      Act as a technical focal point in relationships with other companies.

    •      Exhibit leadership through personal responsibility, accountability and teamwork.

    •      Occasionally manage critical situations on technical and relationship level.

    •      Use trace analysis or debugging skills to analyze problems and develop solutions to meet customer needs.

    •      Demonstrate strong interpersonal and communication skills, while working with diverse audiences including IT professionals and admins, developers and management.

    Technical Requirement:

    •      Microsoft Office 365 technical competency: possess a broad knowledge of Office 365 technical architecture

    •      Basic knowledge of Exchange On-Premise Technologies (Exchange Server)  

    •      Understanding of domain infrastructure

    •      Understanding of general troubleshooting methods

    •      Basic knowledge of Exchange Online Technologies  

    •      Basic understanding of Windows Server technologies (Active Directory)  

    •      Basic understanding of Office 365 identities

    •      Good understanding of Microsoft’s cloud offerings