VAS Engineer

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Employer: ALTEN Romania
Domain:
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 19.04.2018
    Short company description

    ALTEN Romania, a subsidiary of ALTEN Group – with a unique position as a European Leader in IT & Engineering Consulting, was established in 2006 in Bucharest, with the aim to provide technical consulting for the customers of this specific market. Since its inception, the company grew and now has offices in Bucharest, Timisoara, Sibiu and Cluj-Napoca.
    Through its team of over 300 specialists in software development, business analysis, business intelligence, PMO, Project Management, testing, technical support, automotive and aerospace engineering, ALTEN Romania is providing specialized services, both on the local and international markets in business sectors such as: aerospace, automotive, finances, pharmaceutics and telecom.
    ALTEN Romania has a technical team of consultants and experts in engineering specialized in CATIA V5, NewPDM, SolidWorks, Matlab/Simulink, HIL, Autosar and others, while the IT Division has precise specializations like: Java, .NET, PHP, C#, C++, SIEBEL, Informatica PowerCenter, Cognos, MS BI and Oracle BI, BSCS and more.

    Requirements

    • Knowledge of servers HW/SW and their characteristics in Service networks area (e.g. SMSC, MMS, Voice Mail, Video Mail, VPN, OTA, Email, ADC, Intelligent Network, OLM, SAPC, SASN)
    • Cloud infrastructure OpenStack
    • Good level of OS: UNIX (Sun Solaris, HP-UX), Linux, Windows
    • Basic experience with Databases: Oracle, LDAP
    • Experience with scripting languages: KSH, Bash, Perl
    • Basic understanding of TCP/IP suite
    • Good knowledge of GSM network architecture
    • Good knowledge of SQL language
    • Good knowledge of UNIX operating system commands
    • Good knowledge of Windows
    • Good knowledge of resource availability indicators and their interpretation.
    • Good knowledge of network implementation/integration processes
    • Good knowledge of English

    Other Requirements (Competencies):
    • French represents an advantage
    • Be able to work independently and proactively
    • Flexible and responsive to changing work patters and demands
    • Able to work as a member of a team and lead junior staff
    • Able to work under pressure
    • Open approach to solving problems
    • Methodical approach to work
    • Must be able to work to tight timelines
    • High degree of analytical and investigative abilities
    • Willing to learn

    Responsibilities

    • To act on relevant problems escalated from the Front Office surveillance team so that resource problems are remedied or escalated to corresponding system support units according with defined SLA
    • Follow the cases with the system support units till they provide a viable solution for each case
    • Closely following of case life cycle and regular updates performed in ticketing application
    • Daily checks of HW/SW under responsibility
    • Regular reports creation
    • Proactive daily verifications and solving of found issues
    • Ensure that operational procedures are up to date. New operational procedures constantly created.
    • Change Management
    • Vendor Management
    • Performance Management
    • Incident Management
    • Problem Management
    • Problem solving - troubleshooting
    • Fulfilment
    • Preventive maintenance activities
    • Project and KT support
    • Traffic/trend monitoring
    • Documentation-OPI (Operations Procedure Instruction)/WI(Working Instruction)
    • Creation and improvements of monitoring tools
    • Account management
    • Back & Restore activities
    • Incident Report analysis
    • Capacity analysis
    • System Administration