Technical Support Specialist

Employer: 2Checkout (formerly Avangate)
Domain:
  • Internet - eCommerce
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 17.06.2019
    Short company description

    2Checkout (formerly Avangate) is the digital commerce & payments provider that helps companies sell their products and services. Our products are proudly used by HP Software, Kaspersky Lab, Bitdefender and 17 000 other clients globally. Our ambitious team is building a successful product, tremendously recognized by 50+ international industry awards.

    At 2Checkout we believe that success is achieved by teams that work hard, think smart, and dream big. As part of our team you’ll work in a friendly and fast-paced environment, where ideas are encouraged and people are passionate about their work. Working at 2Checkout is an exciting challenge that grows your career while having lots of fun.

    Requirements

    Essential requirements:

    • 2-5 years of relevant experience in technical support/customer service is preferred;
    • Excellent communication skills. You will resolve our partner’s issues and support your colleagues throughout the organization;
    • Excellent command of English language (both written and spoken);
    • A resourceful problem-solver who seeks out effective and efficient solutions;
    • Have initiative and make decisions;
    • An analytical thinker who is energized by dealing with complex issues;
    • Focused on developing self & others – can work in a multicultural environment, across different countries;
    • Flexibility to work in shifts;


    Nice to have:

    • Bachelor's Degree, Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent;
    • ITIL foundation concepts or degree;
    • Experience working with Zendesk, Jira, Salesforce and SLAs;
    • Can use a browser console to check elements or errors in web-pages;
    • Debugging, troubleshooting and bug reporting;
    • E-Commerce concepts represents a plus;
    • Knowledge of HTML, PHP and JavaScript at a low to intermediate level;
    • Experience with networks (IP, TCP, HTTP, firewalls, proxy servers);

    Responsibilities

    What you will be doing:

    • You will be handling T1/T2 requests via Helpdesk tickets/Live-chat or phone;
    • Be part of a team working within the service & incident/problem management process;
    • Maintain and develop a broad technical knowledge of 2Checkout`s features and services;
    • Offer solutions to issues that are often non-standard/non-routine;
    • Act proactively to prevent issues from happening by providing suggestions and advice to customers;
    • Single point of contact for internal escalation;
    • Perform technical troubleshooting and research on customer reported issues;
    • Identify appropriate resolutions within the required timeframe based on issue severity;
    • Reporting performance or technical defects;
    • Monitor the company's systems from a performance point of view;


    Other info

    Benefits:

    • Young, dynamic team in an international work environment;
    • Friendly and relaxed working atmosphere;
    • Lots of space for self-development, personal growth, and opportunities to contribute;
    • Attractive financial and benefits package;
    • Performance bonus;
    • Paid lunch every day with your colleagues;
    • Healthcare services for you through private medical subscription;
    • Fresh fruits every Tuesday;
    • Free Access to Bookster;
    • Company laptop;