Level 3 Application Support Consultant

ALTEN Romania, part of the international ALTEN Group - with a unique position as Leader in IT & Engineering Consulting, provides support for its clients’ development strategies in the fields of innovation, R&D and IT systems since 1996. The company comprises 2 divisions specialized on its core capabilities: ENGINEERING and IT. These two divisions are: ALTEN TECHNO and ALTEN IT.

• Advanced troubleshooting at the application level.
• Demonstrated experience in app support (min. 3 years).
• Technical experience with industry standard platforms such as .NET/IIS, SQL, WebSphere and others.
• Ability to manage multiple conflicting deadlines.
• Ability to adapt to a changing environment.
• Strong client focus and collaborative work style.

• Resolving requests or solving incidents, mainly for Microsoft based applications.
• Analyzing problems/situations, understanding problem impact on client business.
• Classifying and making an initial assessment of incidents/service requests.
• Maintaining highest client satisfaction - performing problem management and end-to-end problem ownership.
• Applying problem solving techniques.

For further information please do not hesitate to contact me at fabian.danalache[at]alten.com