Specialist Suport Tehnic - Marketplace

Angajator: eMAG
Domeniu:
  • Customer support - Client service
  • Internet - eCommerce
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 26.09.2018
    Scurta descriere a companiei

    At eMAG, we are constantly moving forward and we love what we do. If you are passionate about your job, whether it’s offering consultancy to a customer or writing a code line, and you aim high, than you belong in our team.

    We provide you with the best development programs to improve both your soft and job specific skills, but it is you who decides what you want to learn and where you want to go. The possibilities are endless.

    We know benefits are important, that’s why we provide you with a full range of them. And because we like to share, at the beginning of you journey in eMAG we offer you a free course of e-commerce, just to put you up to speed. :)

    Cerinte

    - Operare PC (MS Office: Excel, Outlook, Browser Internet);
    - Limba engleza nivel mediu;
    - Bune abilitati de comunicare si orientare catre clienti;
    - Abilitai de organizare si prioritizare;
    - Orientare spre rezolvarea problemelor;
    - Experienta in mediul e-commerce sau in domeniul call center reprezinta un avantaj.

    Responsabilitati

    - Gestioneaza integrarea noilor vanzatori in platforma Marketplace;
    - Furnizeaza programe de instruire vanzatorilor, privind modul de functionare al programelor API si XLS;
    - Verifica scripturile vanzatorilor si ajuta la optimizarea acestora, in vederea obtinerii unei performante optime;
    - Rezolva probleme operationale, legate de integrarea in programul API;
    - Escaleaza situatiile problematice catre team leader si comunica solutiile gasite catre vanzatori;
    - Verifica gradul de integrare al vanzatorilor, inainte de a intra in mediul de productie.