IT Support Analyst
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...enthusiastic and outstanding! ... helpful and present! ...young and smart!... ah, almost forgot:
This is in a nutshell the Lugera team in Romania.
A bunch of dedicated, happy people ready to face in a natural, positive and friendly fashion all your challenges... a bunch of people at the service of people, unconditionally!
We started with hope in our souls and a smile on our faces when many others were there, way ahead of us.
We managed to make our voice heard out loud and the warmth of our hearts touched each and every recruitment we accomplished... why? ...because we are caring people, driven by the power of
“WE CAN DO IT!”
And you know what? We continue this way! And Lugera Republic is whatever republic should be: smiles on every face, glamour on every "street", laughter and success in every "building"!
Everyone who applies for a Lugera job is officially a citizen of our republic!
Bachelor’s Degree in IT, Computer Science or relevant field;
Proficiency in English, both written and verbal;
Proven experience as a help desk technician or other technical support role is not mandatory, but is a plus;
Experience with Windows servers and Active directory is highly desired ;
Knowledge of MS SQL is nice to have;
Non-technical skills: result-oriented, communicative, available to travel abroad, analytical, dynamic, efficient decision-maker, good mediator.
Being in charge of network administration: installing and maintaining hardware and software IT components and related infrastructure;
Walk the internal users through the problem-solving process;
Identifying the problem and determining the best solution based on the issue and details provided by users;
Implementing and testing the solutions in order to improve team efficiency and overall business activity;
Being responsible of installing, configuring and maintaining personal computers, workstations, file servers, internet networks, network cabling, and other related equipment, devices and systems;
Upgrading and configuring modems, drives or other devices when needed;
Offering support to internal users and managing user access problems;
Other related helpdesk, SML and ISO activities.