Customer Service Representative

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Employer: qpas
  • Customer Support - Client Service
  • Marketing
  • Sales
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 16.02.2018
    Short company description

    Nothing is impossible. Every person has its place. Our role is to bring them together, with dedication and responsibility. Through expertise and concrete tools, we make sure that well find the right one for you. And we are doing so by personally knowing the candidates and the companies, evaluating them thoroughly and then searching what fits them best.


    For our client, a multinational company from FMCG industry, we are looking for a determined Customer Service Representative to join their team.

    University degree;
    Minim 1 year experience in a similar job;
    Basic accounting knowledge;
    English language level at least medium;
    Knowledge of technical tools like: MS Office, reporting tools, Navision, Set 2 Sell;
    Excellent communication skills, including a clear, confident speaking voice and a friendly rapport with customers;
    The ability to be flexible and creative in dealing with customers;
    Dedicated to meeting the expectations and requirements of internal and external customers;
    Can quickly ¬find common ground and solve problems;
    Active listening and patience to hear people out.


    Ensure the development of customers and sales in the dedicated area by selling proactively through phone
    Serve and provide the best in class customer service experience to our customers
    Customer Service Representative makes the customer interested in what he/she is selling and turn that interest into a sale. It makes outbound calls or accepts incoming calls to describe the products explain the benefits of these products and answer their customer’s questions.
    Telesales activity with a specific portfolio of clients’ every day
    Maintaining a close relationship with sales consultants for the same portfolio of clients in order to secure accurate orders and products for their clients
    Provide assistance to Sales Team on routine inquiries and information requests
    Resolves promotional allowance, rebate, and pricing discrepancies by researching promotion details and regular and special prices; forwarding resolution to managers
    Follow collections from customers and exceeding their payment deadlines;
    Stock follow-up, adjusting the orders accordingly
    Maintaining a direct relationship with: distributors orders’ team ; direct customers; responsible persons from warehouse
    Supports sales managers by tracking, investigating, and reporting sales information; resolving problems
    Follow up clientele’s database (working on Set2Sell)
    Implementing the commercial policies
    Informing for any changes (formula or packaging) at existing products
    Invoices corrections – queries from customers
    Manages the order realizing
    Manages claims from customers by solving or redirecting accordingly.

    Other info

    The recruitment process will be conducted through QPAS - Recruitment Company.