Customer Support/Pre-Sales Specialist

We are the leading technology recruitment and selection consultancy in Romania, working on highly specialized technologies for permanent and interim positions. Since our inception in 2001 as the first specialized IT recruitment agency in Romania we supported over 400 national and global clients in acquiring strategic IT talent for their business.

We are deeply passionate about technology and highly responsible about our work. We understand the pressure of the business and the fact that you need fast and quality results. Therefore we always go for the extra mile to deliver the best IT&C talent for your business, no matter how challenging the project may seem.

Our client is looking for an exceptional individual to join their Pre-Sales team and deliver exceptional service to their growing customer base. The role includes Support the sales team with technical and project management of pre-sale demos and pilots and addressing customer issues. The ideal candidate will possess exceptional work ethic, be able to work independently and have a passion for delivering an excellent customer experience.

o Provide pre-sales support by understanding of customers’ needs from a technical and a business perspective
o Support new products/solutions by creating and delivery of technical presentations and provide customers with product information and guidance
o Coordinate, manage and execute ongoing project delivery based on defined goals, training plans and project milestones
o Taking ownership on support related issues and provide timely, consistent and accurate remote support with ability to travel on-site when required
o Address customers’ needs and requirements while fulfilling the Service Level Agreement (SLA) requirements
o Help to resolve customers’ outstanding issues by working closely with Paradox product and engineering teams
o Ensure Paradox customer success by providing great customer experience, handling issues with expertise, kindness and skill
o Help build out knowledge and process to provide a great customer experience
o Build knowledge and processes to provide a great customer experience

Skills Required:
o Graduate Electronics or Software Practical Engineer
o 3 years’ experience in pre-sale /Customer Support for multidisciplinary systems
o Technical understanding of security products and experience with online application support
o Strong customer relationship and management skills, serving North America, South America and Europe based customers.
o Excellent troubleshooting skills, problem solving and analytical skills
o Excellent written and verbal communication skills in English, interpersonal skills (advantage: Spanish as additional language)
o Excellent communication and organizational skills
o Task orientation, initiative and ability to work well independently and productively in a dynamic and challenging environment where everyone works unconventional hours and “does it all”
o Ability to travel on-site when required
o High availability and responsiveness mind set, able to handle multi-task missions without compromising quality
o Ability to self-document and work in an orderly manner