Credit Controller (with English)

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Employer: Mood Media
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 12.09.2018
    Short company description

    Remember the last time you danced in a supermarket or while shopping for clothes? We are the ones playing that music for you.

    Mood Media is the Global Leader in elevating Customer Experiences – combining Sight, Sound, Scent, Social Media and Mobile Solutions to create greater emotional connections between brands and consumers. Our clients include companies of all sizes and market sectors, from the world´s biggest brands to thousands of small businesses. Our solutions reach more than 150 million people every day at 500,00+ client locations in 106 countries.


    • Hours worked: 3:30 pm EEST - 12:00 midnight EEST
    • Minimum of 2 - 5 years' experience in commercial collections
    • Advanced English speaking skills.Ability to communicate quickly back and forth with clients
    • Outstanding verbal and written communication skills, organizational skills and the ability to prioritize and multi-task required
    • Strong ability to effectively collect, while maintaining good customer relationships necessary with current customers
    • Ability to effectively manage time and handle high volume
    • Excellent computer skills including the ability to learn new computer software quickly
    • Intermediate level of Excel
    • Previous experience with Oracle a plus
    • Must be detail oriented and have strong analytical skills
    • High school diploma or equivalent is required


    • Expedite timely payment via phone, e-mail or collection letters, while meeting required daily quotas
    • Must be able to produce a minimum of outbound calls of 40 per day
    • Ability to problem solve and troubleshoot through client issues
    • Strong decision making skills
    • Must enter detailed notes into our ERP system
    • Respond to client inquiries regarding past due accounts, research and or provide account information to the client as necessary
    • Maintain an account base through telephone contact or written correspondence
    • Provide invoice copies and or statements to clients
    • Perform reconciliation of misapplied payments to client
    • Maintain accounts receivable past due balances at or below an acceptable level deemed by the Administration Manager
    • Communicate internally with various departments to answer questions or discrepancies that clients may have
    • Must be able to speak to account on your aging to the Credit Control Supervisor
    • Resolve customer disputes, negotiate repayment plans and perform detailed account reconciliations
    • Refer delinquent accounts to third-party collections
    • Other duties as required by management

    Other info

    Why MOOD?
    • Professional, multicultural, open and friendly working environment
    • Opportunity to learn new things and develop communication and technical skills (training provided}
    • Flexible work schedule
    • Health insurance package