Junior Customer Care and Material Planner

Employer: ManpowerGroup Romania
Domain:
  • Acquisitions - Logistics - Supplies
  • Production
  • Administrative Assistance
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Timisoara
  • Updated at: 11.12.2017
    Short company description

    De peste 70 de ani, ManpowerGroup reprezinta puntea de legatura intre milioane de persoane si piata muncii, prin brandurile sale Manpower, Experis, ManpowerGroup Solutions si Right Management. Compania este prezenta pe piata din Romania din 2003, iar in acesti ani peste 400 de clienti si zeci de mii de candidati au avut incredere in noi pentru a le oferi flexibilitatea, agilitatea, talentele, competentele si oportunitatile de care au nevoie. Indiferent daca va aflati la inceput de drum, sau sunteti profesionisti experimentati, brandurile ManpowerGroup va pot oferi oportunitatile potrivite de a va dezvolta, a dobandi noi abilitati si competente, a fi expusi la proiecte pline de provocari si a creste profesional.

    Requirements

    Ability and willingness to learn quickly
    Desire to deliver an incredible customer experience
    Excellent interpersonal communication, phone etiquette and writing skills
    Stay calm under pressure and manage stress while working in a fast-paced environment
    Attention to details and accuracy
    University degree, technical diploma is an advantage
    Intermediate knowledge of PC software, PC working experience, SAP experience is an advantage
    Upper intermediate level of English, native Romanian.
    Knowledge of Hungarian or Serbian language is an advantage.

    Responsibilities

    Handling a high volume of inbound calls or e-mail's with enthusiasm and courtesy
    Processing customer inquiries and preparing offers, releasing orders according tot he established process
    Handling of the customer agreements
    Providing customers with the basic technical advice and ensuring the follow-up on more complicated inquiries by the sales and technical teams
    Ensuring fast and professional support of the sales team
    Understanding key products and applications, prices, delivery time and similar data as required
    Managing of the customer database and updating the customer market data
    Analysing and reporting on the defined key performance indicators (number of quotes and orders, average quotation time etc.) Purchasing and logistics scheduling.
    Aiming to optimize the selection of orders and materials
    Stock management: defining the planning processes required to ensure good availability of production material
    Ensuring the correct application of defined purchasing processes (updating and inventory control)