Junior Customer Care and Material Planner
De peste 70 de ani, ManpowerGroup reprezinta puntea de legatura intre milioane de persoane si piata muncii, prin brandurile sale Manpower, Experis, ManpowerGroup Solutions si Right Management. Compania este prezenta pe piata din Romania din 2003, iar in acesti ani peste 400 de clienti si zeci de mii de candidati au avut incredere in noi pentru a le oferi flexibilitatea, agilitatea, talentele, competentele si oportunitatile de care au nevoie. Indiferent daca va aflati la inceput de drum, sau sunteti profesionisti experimentati, brandurile ManpowerGroup va pot oferi oportunitatile potrivite de a va dezvolta, a dobandi noi abilitati si competente, a fi expusi la proiecte pline de provocari si a creste profesional.Requirements
Ability and willingness to learn quickly
Desire to deliver an incredible customer experience
Excellent interpersonal communication, phone etiquette and writing skills
Stay calm under pressure and manage stress while working in a fast-paced environment
Attention to details and accuracy
University degree, technical diploma is an advantage
Intermediate knowledge of PC software, PC working experience, SAP experience is an advantage
Upper intermediate level of English, native Romanian.
Knowledge of Hungarian or Serbian language is an advantage.
Handling a high volume of inbound calls or e-mail's with enthusiasm and courtesy
Processing customer inquiries and preparing offers, releasing orders according tot he established process
Handling of the customer agreements
Providing customers with the basic technical advice and ensuring the follow-up on more complicated inquiries by the sales and technical teams
Ensuring fast and professional support of the sales team
Understanding key products and applications, prices, delivery time and similar data as required
Managing of the customer database and updating the customer market data
Analysing and reporting on the defined key performance indicators (number of quotes and orders, average quotation time etc.) Purchasing and logistics scheduling.
Aiming to optimize the selection of orders and materials
Stock management: defining the planning processes required to ensure good availability of production material
Ensuring the correct application of defined purchasing processes (updating and inventory control)