Telecommunication Engineer

Employer: ALTEN SI-TECHNO Romania
Domain:
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 11.12.2017
    Short company description

    ALTEN Romania offers technical consulting services, with a team of over 500 engineering and IT specialized consultants in its offices in Bucharest, Timisoara, Cluj, Sibiu and Iasi.

    Requirements

    • Very good verbal communication skills: in order to explain clearly issues and plan to fix to customer’s issues during regular remote meetings of F2F meetings;
    • Very good written communication skills: in order to explain clearly and concisely issues to customers and the plan to fix them during written communications (mainly emails);
    • Very customer oriented: Taking ownership of customer issues and pursuing them through to closure;
    • Experience of international projects in multi-cultural environments;
    • Teamwork: as part of a global WW support team to exchange knowledge and help each other;
    • IT knowledge: Virtual environment (VMware) under Linux Red Hat operating system;
    • Telecom knowledge: Intelligent Network, SS7 and IMS architecture and protocols (mainly SIP and Diameter).
    • Very good spoken and written English language skills.

    Responsibilities

    • Participate in problem diagnosis or isolation, driven by the remote support organization (activate tools, capture information in a log file, and perform level 2 diagnosis on telecom software);
    • Provide support to resolve defects when problems arise in the customer’s lab or live network environment;
    • The candidate will be part of a 24x7 on-call support roster.