Helpdesk Agent with English and/or Spanish
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Our world is changing fast. Consumers, users, and buyers are calling the shots. New things become possible every second. And more complicated, too. Our clients are businesses around the globe. To make the best possible decisions every day, they need to really know what is going on, now and in the future. We don't have a crystal ball, either. But we love data and science and we understand how to connect the two. We care about attention to detail and accuracy. We are digital engineers who build world-class research, powered by high technology. Because people who know best lead the way.
This is why GfK means Growth from Knowledge.
Technical skills required
• Good knowledge of English;
• Good knowledge of Spanish is a plus;
• Excellent communication skills and client oriented;
• Attention to details;
• Good general IT&C knowledge;
• Available to work in night shifts and flexible working week, based on a rotation pattern.
• Providing guidance and support via live telephone and dedicated platforms to panel members, basic and/or advanced troubleshooting regarding known and unknown technical problems of owned devices, following the prescribed guidelines and standards;
• Reviewing inbound emails, answering questions and providing support via email;
• Outbound telephone calls, to assist in connection issues, missed survey prompts, attempts to retrieve devices (laptop, netbook, Router, Smart phone etc.) from panel members following agreed conditions;
• Outbound reminder calls to panel members to complete active assignments.