Customer Support with English & Italian - Live & work in Sofia!

Employer: Concentrix
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Abroad
  • Updated at: 21.11.2017
    Short company description

    Concentrix is a leading business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across six continents.

    Requirements

    • Able to communicate freely in Italian with advanced level of English
    • Passionate about providing the best customer service
    • Takes ownership of work and multi-tasks well
    • A problem solver and is able to work with a range of customers.

    Responsibilities

    Deliver a high level of customer service:
    • Handle product or service issues by clarifying the customer's cases via phone, email, mail or social media and deal with them promptly, efficiently and with empathy to ensure a positive experience and satisfaction for our customers;
    • Provide accurate, valid and complete information by using the right methods/tools and appropriate solutions and alternatives within the time limits;
    • Build sustainable relationships and trust with customer accounts through open and interactive communication;
    • Keep records of customer interactions, process customer accounts and file documents;
    • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience;
    • Contribute positively towards the achievement of performance targets in all aspects of the teams’ activities.

    Other info

    We provide a clear path to career development and offer support, advice, and coaching every step of the way.
    Our benefits include:
    • Competitive salary;
    • Relocation support*
    • A bright, modern, and exciting place to work, with excellent staff facilities;
    • Voluntary Medical plan;
    • Life insurance;
    • Transportation allowance;
    • Annual reward and recognition events, teambuilding and Concentrix events.

    *For the convenience of applicants outside Bulgaria we can offer our Relocation support! We have a dedicated Relocation advisor that will support you on the process. Our package includes:
    • 7 nights in a city center hotel
    • Reimbursement of travel expenses up to 250 EUR
    • Advance payment of 540 EUR
    • Support in finding an apartment, opening a bank account and getting a Bulgarian number