Delivery Support Agent with French (CRAIOVA)

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Angajator: TELUS International Europe
  • Asigurari - Intermedieri financiare
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: Student/Absolvent
  • Craiova
  • Actualizat la: 16.11.2017
    Scurta descriere a companiei

    TELUS International focuses on human connection and innovation to deliver exceptional customer service and next-gen IT consulting that wow clients and delight their customers. More than 30,000 employees around the world, from locations across North and Central America, Europe and Asia, enable over 200 million customer interactions annually via voice, email, chat and social media, across fast-growing tech, financial services and fintech, gaming, travel and hospitality, and healthcare industries.

    TELUS International enables customer service delivery innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. The company serves clients in over 35 languages. TELUS holds a 65% interest in TELUS International with Baring Private Equity Asia holding the remaining 35%.


    TELUS International launches the recruitment process for a potential client for our office in Craiova!

    Your profile:

    -Advanced level of French (speaking and writing)
    -Availability to work on a full time or part time schedule, on rotating shifts, Monday - Sunday, 9:00 - 02:00
    -Ability to analyze a problem and provide viable solutions
    -Gracious attitude in client service and efficiency in solving the problems
    -Efficient use of resources for the effective exercise of the activity
    -Attention to detail
    -Good general IT-Knowledge in the area of web-based applications and technologies used in that area


    Your responsibilities:

    -Offering best level customer support assistance for French clients via phone, e-mail or chat
    -Assist French end-clients of a global brand in fast-food providing delivery solution for retailers, restaurants and grocery stores
    -Review and interpret customer information in a variety of systems and apply that information to resolving the customer's inquiry
    -Balance customer service considerations with the exercise of efficiency with respect to time and call control

    Alte informatii

    We offer:

    Stable job – we offer permanent labor contracts
    Flexible schedule – we offer full time or part time jobs, rotating shifts 9:00 - 02:00, Monday to Saturday
    Multilingual exposure – we serve international clients daily – join us and improve your spoken and written language skills with native speakers
    Positive environment – we care about the well-being of our employees, invest in their development, encourage fun and team building initiatives
    Community projects – we run CSR (Corporate Social Responsibility) events all year long. Make the world better, together with us!
    Private medical insurance coverage – we work with one of the best suppliers, Regina Maria Medical Center where you will benefit from a Professional package
    Meal tickets shall be granted monthly
    Special discounts provided by our partners in different industries (Banking, Telecom, Gym & Fitness)