Customer Success Executive

Employer: Brainspotting
Domain:
  • Customer Support - Client Service
  • Internet - eCommerce
  • Human Resources - Psychology
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 18.11.2017
    Short company description

    We are the leading technology recruitment and selection consultancy in Romania, working on highly specialized technologies for permanent and interim positions. Since our inception in 2001 as the first specialized IT recruitment agency in Romania we supported over 400 national and global clients in acquiring strategic IT talent for their business.

    We are deeply passionate about technology and highly responsible about our work. We understand the pressure of the business and the fact that you need fast and quality results. Therefore we always go for the extra mile to deliver the best IT&C talent for your business, no matter how challenging the project may seem.

    Requirements

    HR background, ideally in recruitment
    Good technical skills - you can easily familiarize yourself with any type of application or software
    Good analytical skills
    Solution oriented - you are able to understand behaviors through the system and propose actions that would improve client results
    Good at building relationships

    Responsibilities

    You’ll be responsible for teaching our clients and users to use our product at its highest capacity, for finding pain points in their day-to-day use, running A/B tests to determine what would help them achieve better referral results, interpreting such results, and proposing ways to improve the experience of the users.
    Additionaly:
    Monitor constantly the behavior of users in the application
    Reporting on daily usage and evolution of main KPIs
    Designing communication campaigns to create and improve the behavior of users
    Participate in meetings with clients to propose alternative or additional actions for improving their results
    Regular quality assurance for the app
    Basic troubleshooting and support for clients