Customer Success Executive
We are the leading technology recruitment and selection consultancy in Romania, working on highly specialized technologies for permanent and interim positions. Since our inception in 2001 as the first specialized IT recruitment agency in Romania we supported over 400 national and global clients in acquiring strategic IT talent for their business.
We are deeply passionate about technology and highly responsible about our work. We understand the pressure of the business and the fact that you need fast and quality results. Therefore we always go for the extra mile to deliver the best IT&C talent for your business, no matter how challenging the project may seem.
HR background, ideally in recruitment
Good technical skills - you can easily familiarize yourself with any type of application or software
Good analytical skills
Solution oriented - you are able to understand behaviors through the system and propose actions that would improve client results
Good at building relationships
You’ll be responsible for teaching our clients and users to use our product at its highest capacity, for finding pain points in their day-to-day use, running A/B tests to determine what would help them achieve better referral results, interpreting such results, and proposing ways to improve the experience of the users.
Monitor constantly the behavior of users in the application
Reporting on daily usage and evolution of main KPIs
Designing communication campaigns to create and improve the behavior of users
Participate in meetings with clients to propose alternative or additional actions for improving their results
Regular quality assurance for the app
Basic troubleshooting and support for clients