Trading Customer Support

Employer: EveryMatrix
Domain:
  • Customer Support - Client Service
  • IT Software
  • Telecommunication
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 24.11.2017
    Short company description

    EveryMatrix is a leading IT software supplier for the iGaming industry, with products like a fully managed, multi award-winning sportsbook, dozens of casino and live casino providers integrated into one lobby & wallet, a vendor neutral gaming management platform with payment processing and much more.

    Requirements

    Good written English skills (mandatory);
    Internet browsing is no mistery to you and know all the shortcuts;
    You know how to use MS Office;
    The technical aspects of an activity are fun for you;
    Previous experience in customer support is a plus;
    Payment systems and online casino knowledge is a plus;
    Ability to follow documented procedures, logical thinking;
    Willingness to continuously learn and improve;
    Highly organized, focus capacity;
    Team spirit;
    Time management skills;
    Ability to communicate technical problems concisely and professionally;
    Sports passionate.

    Responsibilities

    You will be responsible for helping our clients via e-mail and live chat;
    Check and process bets and settle matches according to our policy;
    Investigate missing match / missing result issues;
    Create activity reports;

    Other info

    Perks and benefits:

    The base salary is 300 Euro;
    The work schedule is from 09:00 to 17:00, 17:00 to 01:00 or 1:00-9:00, 5 days/week in a rotation system that will cover 2 weekends/month. More details about the working schedule will be provided over the interview;
    We provide a daily catered lunch;
    Possibility to work overtime (extra hours are double paid);
    Paid taxi for those working until 01:00;
    We hold team building activities and office parties throughout the year;
    We offer a health insurance package;
    Our offices are in the heart of the city, at Unirii Square;
    You will be part of a young and pleasant work environment;
    We lighten up our workplace with an entertainment corner;
    And...an ever-growing, IT library!