Senior Team Leader

Requirements:
5+ years of experience in managing projects and service improvement activities
- 4+years years of experience in leading an organization with proven ability to assess, spotlight, grow and get the most out of direct reports
- 3+ years of experience in managing complex, worldwide, 24x7 services in the following areas: Managed Services, Customer Service Desk, PMO and Mobility Services
- Extensive practical experience and knowledge with techniques for planning, organizing, and monitoring multiple IT projects simultaneously
- Very strong knowledge of the following Project Management methodologies & frameworks: Waterfall, PMI/PMBOK, Agile, WWPMM and ITIL
- Experience with a wide variety of IT Infrastructure components (Server & OS, Networking, VoIP, Middleware etc.)
- High level experience with architecture and design for IT Infrastructure solutions
- Experience with Security Solution Implementations (ISO/GDPR)
- Extensive experience of identifying, negotiating and managing third party vendors
- Knowledge of IT Governance including IT Organization Design and Continual Service Improvement
- Understanding and conversant about the company, competitors, technologies, solutions, strengths, weaknesses, opportunities and threats
- Excellent written and verbal communication, listening, negotiation and presentation skills;
- Experienced working with cross-functional teams
- Extensive experience with MS Project, MS Visio, IBM SCCD, Service Now, Jira, Lotus Notes, IBM SDM and other collaboration tools such as IBM Connections and Mural
- Ability to work effectively with team members, multiple departments and vendors
- Should be able to mentor junior member of the team.
- Should act as a role model
- Ability to conceptualize problems
- Extremely flexible if workflow is changing
- Communicative competence (pro-active)
- Team player
- Self motivation.

Overall end-to-end accountability for delivery of large scale projects / programmes to agreed methods and standards
- Successfully plan, execute, control and close project(s) against defined scope and budget using CIBC procedures and policies
- Providing leadership and direction to work-stream leads and direct team members and manage them within the scope of the project
- Effectively oversee project staff (matrixed resources, contractors), delegating work to appropriate leads
- Efficiently communicate to stakeholders to manage expectations and project progress
- Ensure that necessary risk assessments are continually reviewed and monitored and proactively addressed in a timely fashion
- Manage complex scope with interdependencies from other work streams
- Deliver projects as part of an overall program
- Overall end-to-end accountability for delivery of large scale projects / programmes to agreed methods and standards
- Providing leadership and direction to work-stream leads and direct team members and manage them within the scope of the project
- Management of third parties (where applicable)