Community Moderator (1 year determined contract )

Angajator: Gameloft
Domeniu:
  • IT Software
  • Media - Jurnalism
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 20.10.2017
    Scurta descriere a companiei

    Cerinte

    Excellent command of English language, both verbal & written (second language is a big plus);
    Passion for games and nice to have: a good video game experience (knowledge of game styles and gaming experiences)
    Familiar with forums, Facebook and other discussion hubs
    Ability to understand online conflicts and knowledge on how to mitigate them
    Computer Literate (Internet Browsing, Windows, MS Office with emphasis in Excel);
    Ability to communicate clearly, both written and in speak;
    Ability to handle customer complaints, even when handling unpleasant customers;
    Ability to work accurate and with eye for detail;
    A pleasant and friendly style and a proactive attitude;
    To be a team player

    Responsabilitati

    Monitor discussions on Social Media and Forums, respond in a timely fashion where appropriate
    Educate and support players via discussions on the forums & on Facebook. Identify, track, report and help solve their emerging issues
    Collaborate with other teams in finding swift solutions for the issues reported by players via social media
    Collaborate with Game Community Managers to identify, empower, monitor community contributors in the forums and other social media
    Reinforce and participate in the feedback cycle from customers to the game team and back
    Organize discussion threads by moving misplaced posts, deleting spam, issuing warnings and educating the community to leave their comments in the correct places
    Review, collect and accurately classify the nature of user-generated content from a range of social media and community platforms including Facebook and Game Forums. Provide extensive reports on community feedback, by using qualitative and quantitative metrics
    Reposting Social Media content across local Gameloft Social Media Channels

    Alte informatii

    WHY JOIN US?

    You want to be part of an exceptional experience, within a company that is constantly growing!
    You want to work with talented people who are industry pioneers!
    You want to join a global company and meet great people around the world
    Or, just because you're looking for a fun place to work!


    What Else can Gameloft Romania offer you?

    Motivating salary
    Lunch tickets
    Medical insurance package, in partnership with Regina Maria Clinic
    Supportive working climate, a team with a free communication style and the chance to be rewarded for outstanding performances
    A chance to work in a real multinational team
    A modern office complex including:
    Cafeteria with hot food open during working hours
    Fruit Day
    Dedicated gym with personal trainers and various facilities
    3 massage rooms inside the building
    Relaxation area with pool tables, ping pong tables, darts, Foosball
    A dedicated kickboxing gym with free trainers and classes
    Free aerobic classes inside the gym
    Free psychological counseling
    Kindergarten inside our courtyard