Customer Service Representative- French/ English- Brasov

Angajator: Arvato Services
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: Student/Absolvent
    Orase:
  • Brasov
  • Job la nivel national
    Actualizat la: 12.12.2017
    Scurta descriere a companiei

    Arvato is a wholly-owned subsidiary of Bertelsmann AG and since the opening in Romania in 2010, the company has grown fast now having sites in Brasov, Sibiu and Cluj-Napoca where they offer support in the following areas: High Tech, Gaming, E-commerce, Automotive, Finance, Hardware, Software, Sales and Travel in more than 14 foreign languages.

    Arvato is a leading European BPO provider. Over 70,000 employees design and produce customized solutions for business customers from all over the world, covering a wide range of business processes along integrated service chains.

    Cerinte

    � Cunoasterea limbii franceze si engleze la un nivel avansat
    � Abilitati excelente de comunicare orala si scrisa
    � Orientare spre client si spre rezolvarea problemelor
    � Atitudine proactiva
    � Adaptabilitate si capacitatea de a gasi rapid solutii
    � Capacitate analitica si atentie la detalii
    � Spirit de echipa
    � Abilitati bune de operare PC si viteza de tehnoredactare

    Responsabilitati

    � Preluarea emailurilor/apelurilor de la clientii companiei
    � Oferirea de informatii/ solutii/ consiliere clientilor cu privire la serviciile companiei
    � Promovarea produselor si serviciilor companiei prin cunostinte, atitudine, informatii
    � Documentarea operatiunilor efectuate in baza de date a companiei, conform procedurilor de lucru
    � Respectarea regulilor si procedurilor companiei privind standardele de securitate si protectie a datelor

    Alte informatii

    � pachet salarial atractiv
    � posibilitatea de a lucra intr-o echipa tanara si motivata
    � dezvoltarea personala si profesionala
    � mediu de lucru la standarde occidentale