Service Engineer - OSS

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Angajator: Nokia
Domeniu:
  • Inginerie
  • Telecomunicatii
    • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • Timisoara
    • Actualizat la: 09.11.2017
    Remote work: On-site

    Job description

    Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things.
    Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.
    Responsibility
    • Creating/deleting user accounts, resolution of user access issues
    • Daily routine system health check, alarm supervision– alarm correlation rules, system logs, application performance surveillance, system preventive maintenance
    • Application’s client setup, configuration, troubleshooting
    • System Acceptance tests, in coordination with vendors, respecting project milestones
    • Solving application / platform incidents and problems
    • On-call duty based on responsibility matrix, guiding remotely Field service/ HW Support for on site intervention Application software release upgrades and patching
    • Keep consistency in process descriptions and system documentation
    • Application configuration changes
    • Servers / OS patching
    • Custom / on-demands script implementation
    • Implementation of changes (+ assistance to other teams where OSS/Apps administration access is required)
    • Backups of platforms / applications
    • Investigation related to connectivity problems to Network Elements. Possible further steps coordinated with IP Team and/or relevant technical teams
    • Education Technical College - Computer Science or Electrical Engineering is preferable
      Experiences
    • Installation/configuration/administration of Unix/Linux
    • Installation/configuration/administration of Windows
    • Know-how of database administration and maintenance (Oracle, Sybase)
    • Know-how of virtual environments
    • Knowledge of the most common network protocols
    • Task automation and scripting technique is appreciated
    • Written and spoken English is a must
    • Ability to work temporally in irregular hours
    • Team player, feel comfortable in international environment, stable personality
    • Understanding of GSM / UMTS /LTE principles is appreciated
    Know how in following OSS Applications would be an advantage
    • NSN NetAct
    • NSN NPM
    • 5620 SAM
    • 5520 AMS
    • 1360 COM
    • 9950 AAA
    • VitalQIP
    • Motive products (HDM, SAM)
    • Huawei U2000/M2000
    • Ericsson Ranos
    • Ericsson SOA
    • Education Technical College - Computer Science or Electrical Engineering is preferable
    Experiences
    • Installation/configuration/administration of Unix/Linux
    • Installation/configuration/administration of Windows
    • Know-how of database administration and maintenance (Oracle, Sybase)
    • Know-how of virtual environments
    • Knowledge of the most common network protocols
    • Task automation and scripting technique is appreciated
    • Written and spoken English is a must
    • Ability to work temporally in irregular hours
    • Team player, feel comfortable in international environment, stable personality
    • Know how in following OSS Applications would be an advantage
    • NSN NetAct
    • NSN NPM
    • 5620 SAM
    • 5520 AMS
    • 1360 COM
    • 9950 AAA
    • VitalQIP
    • Motive products (HDM, SAM)
    • Huawei U2000/M2000
    • Ericsson Ranos
    • Ericsson SOA

      Qualifications

    Key qualifications for the role
    • Organizational awareness
    • Technical and Professional Expertise
    • Planning and organization
    • Analytical thinking and problem solving
    • Conceptual thinking
    • Technical/Business insight and judgement
    • Internal customer focus
    • Relationship building
    • Interpersonal skills
    • Team work and co-operation
    • Communication skills
    • Results orientation
    • Initiative and pro-activity

      Specific Additional Information

       
      • At least 1 year GNOC experience
      • fluently English (writing and speaking)
      • fluently French (writing and speaking)

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