Junior Client Support Representative with French

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Vezi toate job-urile Mood Media active.


Vezi toate job-urile Junior Client Support Representative with French active pe Hipo.ro

Vezi toate job-urile in Customer support - Client service active pe Hipo.ro

Angajator: Mood Media
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: Student/Absolvent
    Orase:
  • BUCURESTI
  • Actualizat la: 25.09.2017
    Scurta descriere a companiei

    Mood Media is the global leader in elevating customer experiences. Through the right combination of sight, sound, scent, systems and social mobile technologies, Mood’s solutions reach more than 150 million consumers a day.
    With more than 500,000 active client locations around the globe, they consult and serve more than 850 businesses of all sizes and market sectors, from the world’s most recognized retailers and hotels to quick-service restaurants and thousands of small businesses.

    Cerinte

    • French – proficient level
    • English - working language level
    • Very good computer skills, excellent knowledge of MS Office applications
    • Responsible, well organized, extremely thorough, open, assertive, proactive, analytical and logical person
    • Excellent team player as well as independent worker, cross-cultural communication skills are a plus

    Responsabilitati

    • Take in charge new incidents (inbound calls, emails), put them into the ticketing system and then provide support following troubleshooting procedures and using specific applications
    • Follow up incidents where necessary (call back the clients, communicate with the internal departments on escalated issues)
    • Provide the clients with information regarding the status of their incidents
    • Report complicated technical problems following specific procedures

    Alte informatii

    Why MOOD?
    • Professional, multicultural, open and friendly working environment
    • Opportunity to learn new things and develop communication and technical skills (training provided)
    • Flexible work schedule
    • Health insurance package
    • Motivating salary – 3 year salary plan
    • Possibility to work from home - terms & conditions will be discussed with the candidate during phone calls & interviews