Order Management Specialist
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Angajator: | Prohuman |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 1 - 5 ani experienta |
Orase: |
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Actualizat la: | 22.10.2017 |
Remote work: | On-site |
With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.
Cerinte
For our client, a well-known leader in personal systems and printing, we are looking for an Order Management Specialist with advanced English skills. The activities will be performed within a multicultural environment and include different back-office responsibilities. This is an awesome opportunity to expand your career!
Requirements:
- University degree or equivalent experience;
- Typically, 0-2 years of experience in a related field;
- Fluency in English;
- Customer Support experience;
- Strong communication skills (written and spoken);
- Very good analytical skills;
- Good PC skills (Outlook, Excel, Microsoft Office package);
- Ability to work under pressure/ multiple deadlines in a fast-paced business environment;
- Good problem-solving and analytical skills;
- Strong organizational and time management skills;
- A good sense of humor is highly appreciated.
Responsibilities:
- Performs basic data entry per pre- defined processes;
- Supports day-to-day post-sales order transactions (e.g., credits, returns, order entry) and reporting of customer issues (e.g., specialized product builds, performance reports);
- Assists other departments and support groups by reporting routine issues to the appropriate roles;
- Helps resolve minimally to moderately complex customer issues (e.g., distribution, pricing) and proactively follows-up to assist external-facing customer service representatives;
- Resolves open order (backlog) report issues of low to moderate complexity and reaches out to supply chain or factory to determine source of delay; communicates status and escalates issues to higher levels;
- Helps resolve order management issues for all product lines using basic general subject matter knowledge;
- Enters sales data in a timely and efficient manner, maintaining documentation and records.
Benefits:
Joining our team, you will benefit of strong growth plans, working with a global organization who provides you with the tools and resources you will need to succeed, training, courses for your personal and professional development, fun activities with your team (team buildings).
Job Code: 030717AMB
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