Customer Supply representative
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NXP Semiconductors enables secure connections and infrastructure for a smarter world, advancing solutions that make lives easier, better and safer. As the world leader in secure connectivity solutions for embedded applications, we are driving innovation in the secure connected vehicle, end-to-end security & privacy and smart connected solutions markets.
NXP Semiconductor is the global leader in embedded processing solutions, supporting the automotive, consumer, industrial and networking markets. From microprocessors and micro controllers to sensors, analog ICs and connectivity — our vital technologies are the foundation to the innovations that make our world greener, safer, healthier and more connected. For more than 50 years, NXP has played an essential role in the evolution of embedded solutions, and we want you to be a part of our next half-century. NXP is committed to attracting great people of all styles, thoughts, cultures and backgrounds. We are driven by a culture of ownership, teamwork, and results — an engagement worldwide of more than 40,000 employees.
General Scope of the job:
Offering Client operational support and processing all transactions received from Client.
-Client relationships administration.
-Backlog order management.
-Addressing all written/verbal requests and complaints received from the Client.
-Manages Client relationship through providing daily operational support via telephone and e-mail.
-Acts as one contact to the Client, communicating all relevant information and ensuring customer satisfaction.
-Deals with commercial checks on orders.
-Deals with and coordinates any order prioritization requests with the supply chain organizations to meet client expectations.
-Realizes operational reviews with Client Operational staff.
-Represents an interface with sales, marketing, logistics and all suppliers worldwide.
-Manages all Transaction Processing Activities and finds solutions to raised queries and issues.
-Proactive monitors backlog of orders using different tools and reports and works to avoid escalations.
-Ensures structured and high quality communication related to issues affecting the order backlog.
-Deals with all written or verbal requests from the Clients (inquiries, complaints).
-Uses own judgment to escalate issues at the right time and to the correct owner.
-Ensures that NXP policies, legal regulations and audit requirements are met and maintained.
-Manages all quality incidents reported by the Clients.
Required Professional Experience:
-Professional qualifications in the fields of: international relations, order management, supply chain, logistics.
-Computer skills, MS Office package required.
- Foreign languages skills:
Ø Advanced English language skills, both written and spoken
Ø German or French will represent a big advantage
-Problem analysis and problem solving
-Client relationship capacity
-Strong planning capacity
-Self-confidence and independence in making decisions
Required work experience:
-Minim 1 year of previous work experience.
-Previous work experience in supply chain constitutes and advantage.
-Previous work experience in client relationships.
NXP is an Equal Opportunity/Affirmative Action Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, NXP will provide reasonable accommodations for otherwise qualified disabled individuals.