Agent service Desk H/F (part-time)

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Employer: HELPLINE
Domain:
  • Customer Support - Client Service
  • IT Software
  • Job type: part-time
    Job level: Student/Graduate
    Location:
  • Timisoara
  • Updated at: 20.09.2017
    Short company description

    Requirements

    Spoken languages: fluent French and English.
    Previous service desk and customer care experience.
    Aptitude for providing positive customer service, interpersonal skills, listening skills, analytical skills and team spirit.
    Part-time position, monday to frieday, from 8-12 AM.

    Responsibilities

    As a Service desk technician you'll be a problem-solver, device & software technician and more-all while being positive and professional.

    - Provide first line IT technical support (windows, office) with accurate and creative solutions to customer problems
    - Research, resolve, and respond to general issues (office, windows, outlook, internet...) received via telephone calls and e-mails from different kinds of customers
    - Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction
    - Demonstrate excellent customer service at all times

    Other info

    What we offer:
    Financial package: salary, meal tickets
    Medlife medical insurance
    3 to 8 weeks of training at the beginning of the contract
    Central building office