Agent service Desk H/F (part-time)

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Employer: HELPLINE
Domain:
  • Customer Support - Client Service
  • IT Software
  • Job type: part-time
    Job level: Student/Graduate
    Location:
  • Timisoara
  • Updated at: 20.09.2017
    Short company description

    HELPLINE is, on the Information technology consulting market, the European leader of user Experience. We put the Service Desk and innovation at the service of IT management teams in their digital transformation. HELPLINE operates in France and internationally having 8 sites in Europe. With 200 customers, including 50% of the 40 most significant French companies (CAC40), HELPLINE has been growing steadily and consistently for more than 20 years. The company made € 135 million turnover in 2016.

    Diversity is part of the company's DNA and developing the skills of our 2,500 employees is the main aim of HELPLINE’s management; Join us and grow with HELPLINE!

    All HELPLINE news on www.helpline.fr and social media.

    Requirements

    Spoken languages: fluent French and English.
    Previous service desk and customer care experience.
    Aptitude for providing positive customer service, interpersonal skills, listening skills, analytical skills and team spirit.
    Part-time position, monday to frieday, from 8-12 AM.

    Responsibilities

    As a Service desk technician you'll be a problem-solver, device & software technician and more-all while being positive and professional.

    - Provide first line IT technical support (windows, office) with accurate and creative solutions to customer problems
    - Research, resolve, and respond to general issues (office, windows, outlook, internet...) received via telephone calls and e-mails from different kinds of customers
    - Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction
    - Demonstrate excellent customer service at all times

    Other info

    What we offer:
    Financial package: salary, meal tickets
    Medlife medical insurance
    3 to 8 weeks of training at the beginning of the contract
    Central building office