Front Office Supervisor
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Passion4Work is one of the most important personnel leasing and recruitment company in Hungary. In Romania we are a company in a dynamic growth and development in the field of human resources.Cerinte
• Strong communication skills (verbal, listening, writing);
• Proficiency in English; knowing a second foreign language represents an advantage;
• Previous experience in hospitality industry is required;
• Computer skills and ability to use standard software applications;
• Strong planning and organizing skills able to drive results and high standard in operations;
• Strong problem-solving and effective decision making skills;
• Strong leadership skills;
• Ability to acquire and maintain relationships e.g., employees, guests;
• Effective influence skills and good negotiation skills.
• The Front Office Supervisor manages the day-to-day operations of the Front Office department while perfectly displaying hotel standards and being a brand ambassador;
• Is responsible for the front desk operations, making sure that the highest levels of service are maintained, while ensuring the efficient and effective operations of the Front Desk;
• Greet the guests and respond to their inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns;
• Monitors and assess service and satisfaction trends, evaluates / address issues and make improvements accordingly;
• Follow up with guests regarding satisfaction with guest-related issues;
• Monitors and develop team member performance by providing supervision, scheduling, conducting counseling and evaluations and delivering recognition;
• Assist other employees to ensure exceptional guest service.