Front Office Supervisor

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Angajator: Passion4Work
Domeniu:
  • Customer support - Client service
  • Secretariat - Administrativ
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 18.10.2017
    Scurta descriere a companiei

    Passion4Work is one of the most important personnel leasing and recruitment company in Hungary. In Romania we are a company in a dynamic growth and development in the field of human resources.

    Cerinte

    • Strong communication skills (verbal, listening, writing);
    • Proficiency in English; knowing a second foreign language represents an advantage;
    • Previous experience in hospitality industry is required;
    • Computer skills and ability to use standard software applications;
    • Strong planning and organizing skills able to drive results and high standard in operations;
    • Strong problem-solving and effective decision making skills;
    • Strong leadership skills;
    • Ability to acquire and maintain relationships e.g., employees, guests;
    • Effective influence skills and good negotiation skills.

    Responsabilitati

    • The Front Office Supervisor manages the day-to-day operations of the Front Office department while perfectly displaying hotel standards and being a brand ambassador;
    • Is responsible for the front desk operations, making sure that the highest levels of service are maintained, while ensuring the efficient and effective operations of the Front Desk;
    • Greet the guests and respond to their inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns;
    • Monitors and assess service and satisfaction trends, evaluates / address issues and make improvements accordingly;
    • Follow up with guests regarding satisfaction with guest-related issues;
    • Monitors and develop team member performance by providing supervision, scheduling, conducting counseling and evaluations and delivering recognition;
    • Assist other employees to ensure exceptional guest service.