SAS Application Support Engineer

  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 19.11.2017
    Short company description

    We develop revolutionary products and services that leverage next generation technology.
    We build web, mobile and VR platforms powered by emerging technologies and experience design.


    - Strong experience working in visualization - SAS Visual Analytics
    - Strong experience in SAS Data Integration Studio tool
    - Previous experience in BASE SAS programming, SAS Macro
    - Knowledgeable user of SAS Enterprise Guide and SAS Management Console
    - SQL/PLSQL development skills
    - Previous working experience with Oracle, General Tomcat, Weblogic, Jbos knowledge, Unix scripting logic
    - Demonstrable experience of proposing insightful visualizations with the data at hand
    - Advanced analytical skills, flexible regarding production problem solving
    - Ability to work in virtual teams and in a matrix organization, with occasional on-call support
    - Have an understanding of IT project management - planning, delivery, resourcing, expectation management
    - Previous production support experience, with can do mind-set and attitude and hands-on mentality
    - Ability to work effectively with senior IT and Business stakeholders
    - Good presentation skills - must be able to "sell the visualization" to the business and relevant stakeholders
    - Involvement in development of Analytics tools
    - Proficient communication and English language skills (written/verbal)
    - Excellent team worker


    - Provides Level 3 support for technical infrastructure components (e.g. databases, middleware and user interfaces).
    - Performs problem and root cause analysis for application production incidents and delivers the necessary resolution pack (i.e. hotfixes, patches)
    - Provide L3 Support and remediation on any issues pertaining to the above applications by providing detailed code analysis of applications’ production platform
    - Remediate incidents/outages pertaining to the platform
    - Estimate time required to implement remediation actions
    - Support and contribute to all relevant documentation following internal Standards, procedures and Guidelines
    - Ensures appropriate vendor interaction in a multi-vendor environment
    - Conducts incident and problem management activities
    - Conducts regularly-scheduled Problem Management meetings with IT Product Managers (ITPMs), infrastructure groups, problem managers and incident managers to track progress and highlight issues
    - Perform detailed technology analyses to highlight weaknesses and make recommendations for improvement