Agent Back Office

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Vezi toate job-urile in Customer support - Client service active pe Hipo.ro

Angajator: Rompetrol – membru KazMunayGas
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 06.10.2017
    Scurta descriere a companiei

    Rompetrol, part of KMG International, is the place where thousands of minds spread throughout 11 countries are connecting to each other to create the energy we all need to get further. You may think of us as an Oil & Gas powerhouse, which combines the strength of the experienced with the eagerness of the new.
    This is how we grew over the past 40 years into a group of true professionals, specialized in diverse fields of work: Trading, Refining & Petrochemicals, Retail, Industrial Services.
    We believe that through trial and perseverance, true ambition is inspired and success achieved. With this reasoning, we intend to welcome you to our Rompetrol family and help you reach your full potential. So, are you ready to begin or continue your career, in a diverse and fulfilling environment?

    Cerinte

    - Studii superioare;
    - Experienta in domeniul Customer Service reprezinta un avantaj;
    - Cunostintele de operare PC Microsoft Office - nivel avansat;
    - Buna abilitati de comunicare;
    - Orientare catre nevoile clientilor;
    - Capacitate de organizare si prioritizare;
    - Disponibilitate pentru a efectua sarcini repetitive;
    - Atentie la detalii.

    Responsabilitati

    - Coordoneaza activitatea de instalare/ dezinstalare a dispozitivelor Fill&Go cu ajutorul sistemelor informatice si a furnizorilor externi agreati;
    - Pe baza contractelor incheiate cu clientii, initializeaza dispozitivele in aplicatiile IT folosite conform contractului si comenzii primite de la client;
    - Coordoneaza activitatea de verificare a functionarii dispozitivelor Fill&Go instalate pe vehiculele clientilor, a caror functionare nu se incadreaza in parametrii normali;
    - Informeaza periodic clientii cu privire la stadiul comenzilor de dispozitive;
    - Ofera consultanta in exploatarea aplicatiilor Fill&Go, precum si produsele derivate din aceste categorii prin prezentari la sediul clientilor, telefonic, email etc.;
    - Documenteaza cerintele preluate de la clienti, pentru a asigura o dezvolarea continua a programelor, in conformitate cu cerintele pietei.