Technical Support Engineer
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We are a consultative partner for our clients and candidates, delivering customized solutions for both sides. Our company offers support in recruiting white collars for local and cross-border projects. Recruiting experts of TRK Professional understand the specific needs of our clients and are building strong relationships to candidates from various professions and fields.Cerinte
For our client, a prestigious German group offering financial products and services to 25,000 customers around the world, we are currently looking for a dynamic and quick learner Junior Support Engineer.
• Resolve product or service issues by: clarifying the customer's request, diagnosing the cause of the problem, selecting and explaining the best solution to solve the request, following up to ensure resolution;
• Provides technical support and guidance, problem solving and troubleshooting (2nd level support) via ticketing for customers located in Germany and Asia region
• Integration support with regard to product platform
• Configuration of various set-ups in systems
• Control and monitoring of customer communication and escalation messages
How we would like you to be:
• Familiar with SQL
• Basic knowledge of XML (would be good to have)
• Good English communication skills (written and verbal) is mandatory
• Highly organized and detail oriented
• Available to work in shifts
What we offer:
• Opportunity to work for one of the biggest Global players on the electronic payments market
• Further professional and personal development in a highly-motivated and successful team with an international company
• Attractive salary package and additional company benefits