Technical Support Engineer

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Angajator: TRK Professional
  • Customer support - Client service
  • Inginerie
  • Tip job: full-time
    Nivel job: Student/Absolvent
  • Actualizat la: 11.11.2017
    Scurta descriere a companiei

    We are a consultative partner for our clients and candidates, delivering customized solutions for both sides. Our company offers support in recruiting white collars for local and cross-border projects. Recruiting experts of TRK Professional understand the specific needs of our clients and are building strong relationships to candidates from various professions and fields.


    For our client, a prestigious German group offering financial products and services to 25,000 customers around the world, we are currently looking for a dynamic and quick learner Junior Support Engineer.

    Your responsibilities:

    • Resolve product or service issues by: clarifying the customer's request, diagnosing the cause of the problem, selecting and explaining the best solution to solve the request, following up to ensure resolution;
    • Provides technical support and guidance, problem solving and troubleshooting (2nd level support) via ticketing for customers located in Germany and Asia region
    • Integration support with regard to product platform
    • Configuration of various set-ups in systems
    • Control and monitoring of customer communication and escalation messages


    How we would like you to be:

    • Familiar with SQL
    • Basic knowledge of XML (would be good to have)
    • Good English communication skills (written and verbal) is mandatory
    • Highly organized and detail oriented
    • Available to work in shifts
    What we offer:
    • Opportunity to work for one of the biggest Global players on the electronic payments market
    • Further professional and personal development in a highly-motivated and successful team with an international company
    • Attractive salary package and additional company benefits