Customer Service Representative - German

Angajator: Hunt Recruitment
Domeniu:
  • Vanzari
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 21.09.2017
    Scurta descriere a companiei

    Cerinte

    - University Degree;
    - Good standard of ability of with Microsoft Office applications;
    - Excellent communication skills in English and German;
    - Nice to have: at least 6 months experience in a Customer Service Environment;

    Responsabilitati

    - Order entry, shipping and invoicing;
    - Handle incoming calls or inquiries from prospective customers or clients;
    - Transfer customer calls to appropriate staff;
    - Weekly Report entity wise/ line of business;
    - In the case of new customers, closely interface with logistics service providers to make sure all is in place to have smooth shipment;
    - Reporting (end of month/OTTR);
    - Identify, investigate, and resolve customer issues using the database. ERP system, including complaint registration and follow-up in SF.com;