Support Analyst

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Employer: Societe Generale European Business Services (SG EBS)
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 14.11.2017

    Support Analyst


    Your Mission :


    Within the team of work's control, ensuring the support of the users of the referential of architecture Groups on the requests of the first and second level.

    Your Role in a Nutshell :

    • Answering the users’ standard requests;
    • Consider the minor incidents and propose workaround solutions;
    • Making the ME recurring procedures’ to maintain in operational condition the solution;
    • Participating in the supply of the tools of follow-up and reporting around the activity of user support of the solution ;
    • Participating in the supply of the team support’s knowledge base;
    • Making the corrective maintenance of the proposed computing solutions by the center of service: MEGA Hopex (“KEA’R”), modeling tools of company’s architecture and referential of architecture Group, and the associated solutions (intranet of data’s restoration and extraction, in particular).

    A little about you :

    • Computer science’s or engineer’s degre ;
    • Fluent French written and spoken. Good English is an advantage;
    • Experience with MEGA too ;

    We also value :

    • High reactivity and pro-activeness ;
    • Team spirit ;
    • Work autonomy ;
    • Wish to learn continuously ;
    • Interest for the functional part ;
    • Good analytical and synthesis skills.

    Besides a career what else we offer :

    • Competitive remuneration based on qualifications and seniority;
    • Yearly bonus per company policy ;
    • Discounts for various providers based on SG EBS ID card;
    • Medical services and life insurance, private pension contribution;
    • Continuous training and development programs ;
    • Work from home (1day/week).
    Société Générale European Business Services is looking for high standard professionals ready to commit on a long term basis, offering at the same time a wide variety of features such as expertise, challenging development opportunities in an international environment and the joy of a strong spirit.

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