Cloud Operations Engineer
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Proficiency in cloud platforms such as Azure, AWS and IBM cloud/Softlayer.
Experience managing Single Tenant and Multi-Tenant SaaS applications is strongly preferred.
Proficiency with computer networks, network administration, network installation and protocols (DNS, Firewalls, Load balancers, Switches, wireless, VPNs, DHCP, SMTP, routing protocols, etc).
Hands-on knowledge in IT related fields including Microsoft applications administration, Microsoft .NET framework, SQL server, active directory, virtualization management, LAN and WAN technologies. Microsoft certifications preferred, but not required.
Strong scripting skills required.
Maintain complete and accurate documentation for all production environments.
Experience rolling out new technologies and creating early adopter programs.
Experience in the below are preferred, but not required
o Log Management Tools (Splunk, Loggly etc.)
o Configuration Management Tools (Chef, Puppet, Salt, etc.)
o Penetration testing, Vulnerability scanning
Education: Bachelor’s degree, Master’s degree or foreign equivalent degree in Computer Science, Computer Engineering, Computer Applications or closely-related discipline.
Ability to balance multi-task and multiple priorities while maintaining a high level of customer satisfaction.
Must be a team player willing to make every effort to make the team a success.
Strong and effective written, verbal and presentation skills with the ability to collaborate with team members at all levels of the organization.
Must have strong diagnostic and problem solving ability.
Strongly prefer startup experience working in a dynamic, fast paced work environment.
Fast learner, self-starter, proactive, positive, creative, and flexible.
Stays current with emerging technologies and industry best practices
Responsible for managing the applications and infrastructure hosted in the cloud environments – IBM or Azure
Troubleshoot and resolve infrastructure issues pertaining to the hosted application. Responsible in ensuring proper security controls are in place.
Responsible for provisioning and de-provisioning customers; Ensure that 99.9% application SLA is met.
Support the deployment of new releases to the production environments. Responsible for regular backups of the environments and applications. Plan and conduct annual DR tests.
Collaborates effectively with various stakeholders within the company regarding cloud initiatives and activities to understand current business needs, anticipate and plan for future strategic direction.
Develop metrics for cloud infrastructure and software components. Establish dashboards for monitoring metrics and key performance indicators.
Participate in the SOC audits and ensure that all audit controls are adhered to.
Able and willing to provide on-call duty.
The Cloud Operations Engineer role requires maintaining reliable, fault tolerant infrastructure and application availability to meet the demands of our growing customer base. The COE will be responsible for running production operations of the SaaS applications in the cloud. This position requires having 8-10 years of hands-on experience as an Operations Engineer supporting corporate Cloud/SaaS/PaaS environments.