Italian Customer Support

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Employer: Computer Generated Solutions Romania
Domain:
  • Others
  • Customer Support - Client Service
  • Sales
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 24.08.2017
    Short company description

    CGS is an American outsourcing company, owning one of the largest support centers on the Romanian market. CGS is listed in the first 15 best companies of its kind in the world; meanwhile, our client portfolio includes company in Forbes Top 500, as well as top European companies.

    We offer extensive training sessions and we stand for promoting people from within: more than 90% of out managers started in our company on entry-level positions.
    As an employee of CGS you may choose to have a flexible schedule, with the possibility to work full time or part time according to your availability.

    We also provide an attractive package (salary, health insurance, performance bonuses, food coupons and other benefits)

    Requirements

    � Proficient in Italian and medium English skills
    � Able to work independently and efficiently to meet deadlines;
    � Self motivated, detail-oriented and organized;
    � Experience with hardware and software issues;
    � Excellent communication (oral and written), interpersonal, organizational, and presentation skills

    Responsibilities

    � Provide client support and technical issue resolution via phone and e-mail
    � Installing and configuring computer hardware operating systems and applications;
    � Troubleshoot system and network problems and diagnosing and solving hardware/software faults;
    � Provide support, including procedural documentation;
    � Respond within agreed time limits to call-outs;
    � Work continuously on a task until completion (or referral to third parties, if appropriate);
    � Prioritize and managing many open cases at one time;
    � Establish a good working relationship with customers and other professionals