Quality Controller & Trainer with French and English

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Angajator: TELUS International Europe
  • Customer support - Client service
  • Educatie - Training
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 26.08.2017
    Scurta descriere a companiei

    TELUS International Europe is a premium multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high quality services since 2004. The company has 2,500 team members across seven delivery centers located in: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania), as well as offices in Manchester and Cannock (England). TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 30+ languages. TELUS International Europe is a proud member of the TELUS International family.

    TELUS International is a global BPO company with over 20,000 team members around the world, including in Canada, the United States, Europe, Latin America, and the Philippines. With over 175 million customer interactions supported annually via voice, email, chat and social media, across the telecommunications, utilities, high tech, gaming, finance, retail, e-commerce, travel and logistics, and health care industries, TELUS International enables customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. As the global arm of TELUS, TELUS International is backed by a leading national telecommunications company in Canada, with CAD$12.4 billion (€8.77 billion) in annual revenue, 14 million customer connections. For more information, please visit:




    Your skills
    - Advanced level of French and English
    - Very good communication and listening skills
    - Good computer literacy
    - Attention to detail and accuracy

    Your profile
    - Autonomy, tact and the ability to work directly with international clients
    - Team spirit
    - Customer focus and client-oriented approach
    - Adaptability, initiative, high attention to detail and proactive attitude
    - Aptitude for learning new things and bringing value to the team
    - Capacity to keep calm in high-pressure situations
    - Previous call center experience is a must


    Your tasks as a Quality Controller

    - follow-up the quality of the work of agents, using the tools defined for the project (quality evaluations/analysis)
    - provide feedback to each agent regarding the quality of his/hers work, provide global feedback to the team
    - communicate to the team the new work procedures when necessary (by using the projects intranets and by organising reunions with the team).
    - consolidate the quality reports and alert the Quality and Training Manager and the team management on any issue discovered
    - communicate with the client regarding the quality indicator
    - participate in the training process when designated as trainer

    Alte informatii

    What we offer

    Stable job - we offer permanent labor contracts
    International career - we offer regular training and international career opportunities
    Multilingual exposure - we serve international clients daily join us and improve your spoken and written language skills with native speakers
    Positive environment - we care about the well-being of our employees, invest in their development, encourage fun and team building initiatives
    Community projects we run CSR (Corporate Social Responsibility) events all year long. Make the world better, together with us!