Quality Controller & Trainer with French and English

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Angajator: TELUS International Europe
  • Customer support - Client service
  • Educatie - Training
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 26.08.2017
    Scurta descriere a companiei

    TELUS International focuses on human connection and innovation to deliver exceptional customer service and next-gen IT consulting that wow clients and delight their customers. More than 30,000 employees around the world, from locations across North and Central America, Europe and Asia, enable over 200 million customer interactions annually via voice, email, chat and social media, across fast-growing tech, financial services and fintech, gaming, travel and hospitality, and healthcare industries.

    TELUS International enables customer service delivery innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. The company serves clients in over 35 languages. TELUS holds a 65% interest in TELUS International with Baring Private Equity Asia holding the remaining 35%.


    Your skills
    - Advanced level of French and English
    - Very good communication and listening skills
    - Good computer literacy
    - Attention to detail and accuracy

    Your profile
    - Autonomy, tact and the ability to work directly with international clients
    - Team spirit
    - Customer focus and client-oriented approach
    - Adaptability, initiative, high attention to detail and proactive attitude
    - Aptitude for learning new things and bringing value to the team
    - Capacity to keep calm in high-pressure situations
    - Previous call center experience is a must


    Your tasks as a Quality Controller

    - follow-up the quality of the work of agents, using the tools defined for the project (quality evaluations/analysis)
    - provide feedback to each agent regarding the quality of his/hers work, provide global feedback to the team
    - communicate to the team the new work procedures when necessary (by using the projects intranets and by organising reunions with the team).
    - consolidate the quality reports and alert the Quality and Training Manager and the team management on any issue discovered
    - communicate with the client regarding the quality indicator
    - participate in the training process when designated as trainer

    Alte informatii

    What we offer

    Stable job - we offer permanent labor contracts
    International career - we offer regular training and international career opportunities
    Multilingual exposure - we serve international clients daily join us and improve your spoken and written language skills with native speakers
    Positive environment - we care about the well-being of our employees, invest in their development, encourage fun and team building initiatives
    Community projects we run CSR (Corporate Social Responsibility) events all year long. Make the world better, together with us!