TAC IT Engineer with Spanish/ French

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Employer: Huawei Enterprise Romania GSC
  • Engineering
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: Student/Graduate
  • Timisoara
  • Updated at: 25.08.2017
    Short company description

    Huawei Enterprise Romania GSC focuses its goals on satisfying customer needs, reducing costs and ensuring smooth business operation.

    Our Enterprise GSC offers 24/7 multi-channel access, multi-language support in 6 different languages (English, French, Spanish, Italian, Polish and German) and IT platforms used by our engineers to solve our customers’ problems. Huawei Enterprise Romania GSC is made of several teams: Marketing & Channel Support Center, Customer Care Representatives, Spare Parts Center, Network Operation Center, Technical Assistance Center and Remote Delivery Center.

    In Romania we have 2 offices, located in Bucharest and Timisoara, with over 150 HCNP (Huawei Certified Network Professional) and HCIE (Huawei Certified Internetwork Expert) employees.


    - Advanced English and Spanish/ French language skills;
    - Familiar with servers and OS (Windows, Linux, Unix);
    - Good understanding about the X86 server.
    - Knowledge of SAN storage and protocols (FC, RAID, FCOE);
    - Knowledge of NAS storage and protocols (CIFS, NFS, SCSI);
    - Strong troubleshooting skills (able to analyze debug outputs and logs);
    - Hands-on experience with servers, storage devices would be an advantage;
    - Able to determine problems and deliver known solutions with a high level of customer satisfaction.


    - Handling customer service requests from all Europe for our IT products (Storage, Servers, Data Protection products, Data Center, Cloud Computing, Big Data & Cloud Storage and more) by providing customer support from the physical layer up to the application layer;
    - Applies analytical skills and technical knowledge to solve product and network issues of moderate to high complexity;
    - Effectively utilizes moderate to complex lab setups to recreate and solve problems;
    - Acts as a technical expert and provides support on a world-wide basis Interacts across TAC teams and development teams at peer level.

    Other info

    - Motivational salary package;
    - Opportunity to get certifications (HCNA, HCNP, HCIE) on Huawei products;
    - Life time learning environment and tools;
    - Hands-on experience and lab testing;
    - Great amount of Product Documentation;
    TAC IT Engineer
    - Access to a unified Knowledge Base where you can find technical cases encountered by all our engineers around the world;
    - Opportunity to contribute to this Knowledge base and be part of a growing Huawei Engineers community;
    - Opportunity to go abroad on business trips to customer site and offer onsite support (after gaining some relevant working experience with Huawei products);
    - Young and motivated team that want to constantly grow.