German Tier 1 Technical Support - Dublin, IRELAND

Employer: e-Frontiers
Domain:
  • Others
  • Customer Support - Client Service
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Abroad
  • nationwide
    Updated at: 22.08.2017
    Short company description

    e-Frontiers was founded in 2006 with all three founding members – Brendan Carroll, Vincent Blake, Paddy Doyle – steeped in careers from consultancy, software development and data.

    Requirements

    - Experience of working in the technical support L1/ L2 for at least six month
    - Comfortable about technology/Internet related problems
    - Being patient, polite, courteous with customers
    - Capable to deal with stress and work in fast paced environment
    - Excellent written and oral language skills (English & German)
    - Being a quick learner and eager to learn

    Responsibilities

    - Providing nice, polite and exceptional service for business customers
    - Troubleshooting issues and providing solutions
    - Responding to customers e-mails/phone calls, resolving issues and following up with phone calls/e-mail
    - Log all issues into the ticketing system
    - Escalating issues to the next level if cannot be sorted
    - Being creative and helpful towards customer
    - Working independently towards reaching your targets

    Other info

    This client, located in Dublin is building up a new team and looking for German speaking technical support specialists to provide excellent customer service for Smart Technologies.
    If you are technically savvy, love troubleshooting, can easily describe technical issues to non-technical people this role is for you. With full training it might be a stepping stone into real support role for a leading IT company. It will involve answering phone calls and e-mails from business customers and solving issues/queries around Wi-Fi and Internet issues.