IT Service Desk, North America
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Angajator: | Steelcase |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 0 - 1 an experienta |
Orase: |
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Actualizat la: | 01.09.2017 |
Remote work: | On-site |
Mission:
• Respond to requests for technical assistance via phone or electronically for the US -
Steelcase Inc. Headquarter
• Diagnose and resolve technical hardware and software issues
• Research questions using available information resources
• Advise user on appropriate action
• Follow standard help desk procedures
• Administer help desk software
• Redirect problems to appropriate resource
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions in knowledge base
• Stay current with system information, changes and updates
• In order to cover the users working time it might be necessary to work in shifts
Education/Experience:
- IT / Technical University degree or student
- 6 months to 1 year work experience appreciated Strong Windows OS and MS Office skills
- Customer-oriented skills (ability to listen), sense of service, good interpersonal skills with internal and external customers
- Analytical skills (ability to analyze and synthesize), team-player , manages time and workload effectively
- Working experience in the US is an important advantage
- Outstanding English skills
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