Procurement Officer with French in Timisoara

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Angajator: Wipro Ltd.
Domeniu:
  • Achizitii - Logistica - Aprovizionare
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • Timisoara
  • Actualizat la: 06.08.2017
    Scurta descriere a companiei

    Everyday at Wipro Ltd. is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

    Cerinte

    Requirements:
    Good reporting skills
    Ability to adhere to TAT and timelines
    Attention to detail
    Active listening
    Call handling skills
    Excellent verbal & writing skills,
    Analytical skills
    Experience interacting with customer (customer service experience) is required
    Knowledge of CM tools/process

    Responsabilitati

    Responsibilities:
    Maintain sufficient information to facilitate knowledge of the supplier's issues
    Provide and publish a single, menu-driven primary contact center toll free contact telephone number
    Communicate problem status and time to resolution to affected personnel
    Close the call, with the caller's agreement
    Provide problem resolution tools and aids
    Record, analyze and report on a regular basis, on calls received, including details of call volumes and duration, problem trends, abandon rate and wait times, first call resolution rate, problem resolution time
    Provide and publish alternate access channels to the Services Contact Center including, email, web portal and fax communication of problems, requests and other operational information
    Interface and co-ordinate problem determination and resolution with appropriate support personnel
    Provide required information related to Service Level commitments and of status of problems, including impact on Service Levels
    Perform audits and respond to external audits as required
    Comply with the quality assurance procedures
    Manage Services Contact Center operational, policy, process, procedure, technical and migration documentation
    Should have knowledge of P2P