Technical Support with French & English

With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

Our client is a well-known multinational company which invents and manufactures technologies that address some of the world’s most critical challenges around energy, safety, security, productivity and global urbanization.

Requirements:

- Strong technical background and knowledge (computers / IT&C, networking/internet, audio/video);
- Passionate about modern technologies;
- Analytical and problem solving skills;
- Excellent communications skills;
- Computer literate;
- Fluency in English & French.

Responsibilities:

- Resolution of customer product issues by providing technical help and advice on customer queries;
- Verifying field problems on product;
- Logging all reported issues in the ticketing system;
- Providing detailed information on unresolved customer issues to the Regional Sales Support team;
- Escalation of identified product issues;
- Provide customer feedback on product improvements to Sales Support Product Leaders and Product Management;
- Provide feedback on common product issues and level of product calls to Product Managers;
- Provide customer training requirements, based on frequency of calls by company/engineer and level of customer knowledge to regional Sales Support team.

Job Code: 160617ALB