Customer Service Representative with Danish - Brasov
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Arvato is a wholly-owned subsidiary of Bertelsmann AG and since the opening in Romania in 2010, the company has grown fast now having sites in Brasov, Sibiu and Cluj-Napoca where they offer support in the following areas: High Tech, Gaming, E-commerce, Automotive, Finance, Hardware, Software, Sales and Travel in more than 14 foreign languages.
Arvato is a leading European BPO provider. Over 70,000 employees design and produce customized solutions for business customers from all over the world, covering a wide range of business processes along integrated service chains.
• Native or near native language proficiency in Danish language
• English proficiency and comprehension
• Excellent spoken and written communication abilities
• Customer orientation and problem-solving abilities
• Demonstrated analytical skills and attention to details
• Adaptability and capacity to easily find solutions
• Proactive attitude
• Team spirit
• Good PC operating skills and typing speed
• Availability for working in shifts
• Client support by means of phone/ email
• Offering information/ solutions/ counseling to customers regarding the company’s services
• Promoting the products and services of the company by means of knowledge, attitude, information
• Documenting all operations in the company’s database, according to the work procedures
• Compliance with company regulations with regards to Data Protection and Information Security
• Attractive salary package
• Working in a young motivated team
• Personal and professional development
• Working environment at international standards