Customer Service Representative — Italian -Sibiu
Arvato is a wholly-owned subsidiary of Bertelsmann AG and since the opening in Romania in 2010, the company has grown fast now having sites in Brasov, Sibiu and Cluj-Napoca where they offer support in the following areas: High Tech, Gaming, E-commerce, Automotive, Finance, Hardware, Software, Sales and Travel in more than 14 foreign languages.
Arvato is a leading European BPO provider. Over 70,000 employees design and produce customized solutions for business customers from all over the world, covering a wide range of business processes along integrated service chains.
â€¢ Native or near native language proficiency in Italian language
â€¢ English proficiency and comprehension
â€¢ Excellent spoken and written communication abilities
â€¢ Customer orientation and problem-solving abilities
â€¢ Demonstrated analytical skills and attention to details
â€¢ Adaptability and capacity to easily find solutions
â€¢ Proactive attitude
â€¢ Team spirit
â€¢ Good PC operating skills and typing speed
â€¢ Availability for working in shifts
â€¢ Available for training in Brasov
â€¢ Client support by means of phone/ email/ chat
â€¢ Offering information/ solutions/ counseling to customers regarding the companyâ€™s services
â€¢ Promoting the products and services of the company by means of knowledge, attitude, information
â€¢ Documenting all operations in the companyâ€™s database, according to the work procedures
â€¢ Compliance with company regulations with regards to Data Protection and Information Security
â€¢ Attractive salary package
â€¢ Working in a young motivated team
â€¢ Personal and professional development
â€¢ Working environment at international standards
Only the selected candidates will be contacted for further interviews.
The position is available in Sibiu.