Advisor - Fraud Management with Italian

_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 6 locations: Albania, Egypt, Hungary, India, Romania, and the UK.

Over 26,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Care, Business Intelligence Services, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create positive impact for themselves and society. We do not discriminate based upon age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, and national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

Analistul de frauda are rolul de a preveni si de a opri toate actiunile cu potential de risc ce pot genera pierderi financiare sau experiente neplacute clientilor Vodafone. Acesta se va asigura ca prin utilizarea principiilor de preventie si atentionare asupra riscurilor va sustine atingerea obiectivelor companiei si va reduce pierderile de orice natura identificand si analizand amenintarile informatice ce pot avea un impact financiar asupra Companiei.

• Monitorizarea bazei de clienti si a serviciilor aferente oferite acestora in vederea identificarii activitatilor suspecte de frauda. (Exemple de tipuri de frauda monitorizate in prezent:, roaming fraud, domestic fraud, AIT fraud, first party fraud, etc.)
• Realizarea unei analize detaliate a cazurilor cu risc de frauda pentru a confirma sau infirma intentia de fraudare
• Urmareaste periodic tranzactiile ce au fost semnalate ca avand risc de frauda
• Gestionarea clientilor cu abonamente, servicii active de mesagerie sau trafic ridicat de date ce utilizeaza serviciile la nivel local sau international si indica risc de frauda
• Mentinerea unui nivel ridicat al standardelor in relatia cu clientii si rezolvarea problemelor complexe, fara a necesita supraveghere sau indrumare, decat in situatii exceptionale
• Contactarea entitatilor bancare sau emitente de carduri pentru a documenta si explora noi metode de rezolvare a situatiilor cu risc de frauda
• Identificarea de noi posibile comportamente de frauda si noi metode de prevenire sau solutionare a fraudelor