Customer Service Representatives � English speaker
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Employer: | Avira |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 30.08.2017 |
Remote work: | On-site |
To maintain our strong brand presence and market leadership,we seek customer focus driven professionals with business acumen, world-classhard-skills and a passion for building exceptional service experience at scale.Our goal is to deliver an unsurpassed Customer Experience to our global usercommunity 24x7.
We believe that empowered, self-motivated teams can accomplish huge things.
Position Overview
For this position, successful candidates are responsible for supporting a range of software enabled technologies for the company’s global market via Social Media, inbound calls and e-mails support. This will involve troubleshooting queries relating to IT and responding to customers in a timely and efficient manner. Maintaining customer service to the highest possible standards, ensuring excellent communication with customers and staff is the highest priority.Tasks:
- Provide 1st level trouble-shooting, during night shift
- Provide pre-sales information about our products
- Support customers in the optimal usage of our products
- Communicate via Social Media platforms, phone & e-mail
Knowledge, Skills, and Abilities
-Technical (IT) Education is a plus-Call centre/customer service experience
Procedure Knowledge:
- Help desk procedures
- Excellent aptitude for technical troubleshooting and problem solving
System Knowledge:
- Microsoft office applications
- Good knowledge on OSX
- Knowledge of computer software and hardware
Skill Set:
- Enthusiasm for passing on technical knowledge and experience
- Excellent product and general technical knowledge
- Ability to work unsupervised
- Good communication skills (oral/written) in English. French or Italian is a plus.
- Keyboard skills: accurate and relatively swift typing
- Ability to extract pertinent information from that given by customers and to succinctly and accurately describe the issue or complaint
- Basic complaint and conflict resolution skills
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