Technical Support Engineer (French Speaking)
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Employer: | Veeam Software |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 19.09.2017 |
Remote work: | On-site |
At Veeam, we’re obsessed. With the challenges we get to tackle. With the brilliant people we get to learn from. With the diverse culture we build every day through our people.
We've evolved into a multi billion-dollar company that's leading the data protection industry, but our culture of openness means everyone is heard and supported.
-Fluent French (reading/writing/speaking), good English
-Familiarity with at least some of the following areas:
-Windows OS 2008(r2) & 2012(r2) advanced user or administrative level
-UNIX and/or Linux knowledge
-Practical understanding of TCP/IP (OS, firewalls configuration)
-Ability to quickly learn, understand and explain technical information
-Ability and desire to take ownership of client issues through resolution
-Excellent time management skills
-Ability to work in a fast-paced environment
-Responsible for handling new cases according to the Veeam Service Level Agreement (SLA); providing initial support, diagnosing problems and determining the need for escalation
-Fortify client relationships focused on 100% customer satisfaction
-Document all customer interactions (emails, calls, etc.) accurately and within SLA in our CRM tool
-Ensure proper and consistent communication of issue status to customers, sales representatives and senior engineers
-Perform troubleshooting and analysis, including log file investigation
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