CUSTOMER SERVICE REPRESENTATIVE WITH BULGARIAN, LOCATION: BUCHAREST
Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.
Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)
- Fluent in Bulgarian;
- Good understanding of English (B1 - B2);
- Strong attention to detail;
- Great communication and interpersonal skills;
- Team player;
- Good understanding of Microsoft Office (MS Word, MS Excel, MS Outlook).
- Responsible for answering incoming e-mails and web based tickets and prioritizing customer’s support needs;
- Order Management: enter, change, manage requests related to orders in cooperation with country representatives;
- Provide support to the customers for commercial, logistic returns product;
- Proactive information communication;
- Complete documentation and follow up on all commitments and customer details;
- Actively create/modify CRM and knowledge databases ;
- Liaise between customers and the company;
- Demonstrate understanding of the customer’s business needs and achieve and maintain high customer satisfaction ratings;
- Develop and improve your product knowledge, business- and professional skills.