CUSTOMER SERVICE REPRESENTATIVE WITH BULGARIAN, LOCATION: BUCHAREST

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Angajator: SalesConsulting
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Job la nivel national
    Actualizat la: 19.05.2017
    Scurta descriere a companiei

    Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

    Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
    We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
    - AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
    - OUTSOURCING (BPO/SSC/CC)
    - IT & C (C++, C#, .NET, Java, Linux etc)
    - FMCG (sales & purchasing positions; all levels)
    - PHARMA (all levels)

    Cerinte

    - Fluent in Bulgarian;
    - Good understanding of English (B1 - B2);
    - Strong attention to detail;
    - Great communication and interpersonal skills;
    - Team player;
    - Good understanding of Microsoft Office (MS Word, MS Excel, MS Outlook).

    Responsabilitati

    - Responsible for answering incoming e-mails and web based tickets and prioritizing customers support needs;
    - Order Management: enter, change, manage requests related to orders in cooperation with country representatives;
    - Provide support to the customers for commercial, logistic returns product;
    - Proactive information communication;
    - Complete documentation and follow up on all commitments and customer details;
    - Actively create/modify CRM and knowledge databases ;
    - Liaise between customers and the company;
    - Demonstrate understanding of the customers business needs and achieve and maintain high customer satisfaction ratings;
    - Develop and improve your product knowledge, business- and professional skills.