Customer Care Agent with Italian
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Employer: | Allianz Partners |
Domain: |
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Job type: | part-time |
Job level: | 0 - 1 years of experience |
Location: |
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Updated at: | 20.09.2017 |
Remote work: | On-site |
Allianz Partners is part of Allianz SE and is represented by three different Allianz operating entities: Allianz Global Assistance (AGA), Allianz Global Automotive and Allianz Worldwide Care. Allianz Global Assistance is the world leader in travel insurance and assistance services. Allianz Global Automotive offers a diversity of extended warranty solutions for car manufacturer companies around the globe and Allianz Worldwide Care provides a global solution for world class international health insurances and services.
Requirements
- Flexibility
- Pro-activity / problem solving
- Service and customer orientation
- Positive and friendly attitude
- Patience
- Stress resistance
- Proficient language (minimum Italian B2) and communication skills
- Medium English knowledge (nice to have)
- Adaptation to corporate rules and standards
- Personal organization skills
- Team-player
- Professional and efficient handling of customer requests by phone or e-mail
- Checking the validity of issues or complaints and suggesting adequate solutions
- Forwarding/escalation of critical customer requests/complaints to supervisors or specialists and reporting back to customers on how the inquiry/complaint has been solved
- Corresponding with customers in a friendly way ensuring a high customer satisfaction
- Providing context specific information and advice to customers according to internal guidelines and policies
- Tracking information and change of customer data in the relevant applications
- Sharing complex cases and challenges with the team leader and other persons nominated as well as helping to improve the overall service quality of the team
- Coordination with other departments from partner entities in Italy
- Attentive and active participation in training courses offered by the company
- Following instructions of the team leader or management of the company.
What we offer:
- Diverse and friendly team
- Multi cultural working environment
- Flexible working hours
- Continuous training with native German experts
- Multiple benefits
- Personal development plans
- Modern and spacious office facilities
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