Salesforce Support Specialist

Employer: confidential
Domain:
  • Customer Support - Client Service
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • nationwide
    Updated at: 22.08.2017
    Requirements

    Mandatory:
    The Salesforce Support Specialist will need to have Salesforce functional knowledge. He/She will need to have customization experience for Reports and Dashboards , experience with user access settings like profile, roles, sharing rules.
    The candidate will need to have knowledge about login settings and will have to be comfortable with data cleaning and with functionality analysis.
    As this is a client facing role, excellent communication andcustomer service skills are expected.
    Excellent English skills, both written and verbal;
    Nice to have
    Salesforce Admin 201 certification.
    Support will be provided for obtaining this certification and others as desired.
    French

    Responsibilities

    The successful candidate will be part of the 1st & 2nd level support team, which handles daily inquiries.
    This person will be in charge of analyzing and solving the email and phone requests coming from people in different departments,
    and also filter the tasks that are to be handled by 1st Level Support from the ones that must be sent to 2nd Level support.

    Other info

    This opportunity is great for someone who wants to work in a rewarding, fast paced environment, alongside skilled Salesforce professionals.