Technical Support Engineer with French
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Employer: | Veeam Software |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 19.05.2017 |
Remote work: | On-site |
At Veeam, we’re obsessed. With the challenges we get to tackle. With the brilliant people we get to learn from. With the diverse culture we build every day through our people.
We've evolved into a multi billion-dollar company that's leading the data protection industry, but our culture of openness means everyone is heard and supported.
Fluent French (reading/writing/speaking), good English
Familiarity with at least some of the following areas:
Windows OS 2008(r2) & 2012(r2) advanced user or administrative level
UNIX and/or Linux knowledge
Practical understanding of TCP/IP (OS, firewalls configuration)
Ability to quickly learn, understand and explain technical information
Ability and desire to take ownership of client issues through resolution
Excellent time management skills
Ability to work in a fast-paced environment
Responsible for handling new cases according to the Veeam Service Level Agreement (SLA); providing initial support, diagnosing problems and determining the need for escalation
Fortify client relationships focused on 100% customer satisfaction
Document all customer interactions (emails, calls, etc.) accurately and within SLA in our CRM tool
Ensure proper and consistent communication of issue status to customers, sales representatives and senior engineers
Perform troubleshooting and analysis, including log file investigation
Preferred requirements:
Familiarity with VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange server administration, DB (SQL/Oracle)
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