Order Analyst with German/Czech

Angajator: Wipro Ltd.
Domeniu:
  • Achizitii - Logistica - Aprovizionare
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 19.08.2017
    Scurta descriere a companiei

    Everyday at Wipro Ltd. is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

    Cerinte

    PROFESSIONAL EXPERIENCE:
    - Computer (MS Office package)
    - Foreign languages English and German/Czech
    - Customer relations management / order management / supply chain / logistics (desired)

    COMPETENCIES:
    - Good verbal & written communication skills
    - Good analytical & synthesis skills
    - Rigorous and accurate working style
    - Basic domain knowledge
    - Good Customer relationship capacity
    ABILITIES:
    - Customer focus
    - Problem solving oriented
    - Good energy level
    - Self & Professional motivation
    - Self-confidence & independence in decision making
    - Punctuality & Flexibility
    - Team work capability

    Responsabilitati

    JOB OBJECTIVES:
    - Management of all incoming requests / orders
    - Management of the backlog (orders and orders related requests)
    - Addressing all written / verbal requests and complaints received from the Customer
    - Process improvements proposals / implementation

    TASKS, ATTRIBUTIONS, ACTIVITIES:
    Customer Operational Support:
    - Manages Customer relationship through providing daily operational support
    - Communicates all relevant information and ensures Customer satisfaction regarding the activities in scope
    - Keeps Customer informed of progress at all stages

    Transaction Processing:
    - Processes all the order management requests in a timely manner and according to the Customer's instructions / procedures
    - Sends purchase orders to Customer's vendors / suppliers, asking for acknowledgements and delivery confirmations (including friendly reminders)
    - Manages all transaction processing activities, finding solutions and giving answers to raised queries / issues

    Backlog Order Management:
    - Proactively monitors backlog of orders / requests using different tools & reports
    - Provides continuous visibility of the orders / requests backlog situation to the Customer