Account Manager with English (Gaming team)

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Angajator: TELUS International Europe
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 04.09.2017
    Scurta descriere a companiei

    TELUS International Europe is a premium multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high quality services since 2004. The company has 2,500 team members across seven delivery centers located in: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania), as well as offices in Manchester and Cannock (England). TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 30+ languages. TELUS International Europe is a proud member of the TELUS International family.

    TELUS International is a global BPO company with over 20,000 team members around the world, including in Canada, the United States, Europe, Latin America, and the Philippines. With over 175 million customer interactions supported annually via voice, email, chat and social media, across the telecommunications, utilities, high tech, gaming, finance, retail, e-commerce, travel and logistics, and health care industries, TELUS International enables customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. As the global arm of TELUS, TELUS International is backed by a leading national telecommunications company in Canada, with CAD$12.4 billion (€8.77 billion) in annual revenue, 14 million customer connections. For more information, please visit:


    - Excellent verbal and written communication skills in English
    - Background in Call Center Project Management Solutions
    - Minimum 1 year proven experience in a Contact Center Arena as Project Manager/ Team Manager/ Team Leader
    - Experience in Gaming support projects would be considered a plus
    - Passion for strategy video games
    - Experience in managing teams; oriented to results and customer satisfaction
    - Ability to effectively manage multiple priorities;
    - Ability to work both independently and as a team member in an environment with frequent high volumes of work;
    - Positive and professional attitude;
    - Customer-focused attitude;
    - Desire to perform in-depth research paying attention to detail;
    - Proactive attitude, results oriented
    - Dynamic, flexible, positive thinking
    - Good negotiation skills and ability to work directly with international clients
    - Good performance under pressure
    - Proficient with Microsoft Office
    - Available for day shift schedule


    - He/she will work in the Operations Department managing complex multilingual projects.
    - Defines the parameters of the project in collaboration with partners, customers
    - Monitor permanently the achievements of the project indicators and he/she is responsible to liaise with other departments to accomplish their
    - Establishes the recruitment needs for achieving the project performance indicators set
    - Come into direct contact with representatives of the projects from the customer part and establish with them the ways of action to achieve performance indicators
    - Control the work processes of the projects that he/she coordinates, establishing active measures to improve training activities and proposing plans and training where necessary consider
    - Offer suggestions for improving the activity and offers innovative ideas to the team members that coordinates
    - Proposed changes in the operational projects and offer feedback to the clients based on the results after the test period
    - Send regular reports to clients
    - Follows the evolution of the supervisors and agents and take all necessary measures to improve it when necessary
    - Allocate resources and responsibilities within team to deliver business results
    - Involved and responsible for the selection, training, professional development and assessment of the subordinates

    Alte informatii

    What we offer:
    Stable job - we offer permanent labor contracts
    International career - we offer regular training and international career opportunities
    Multilingual exposure - we serve international clients daily join us and improve your spoken and written language skills with native speakers
    Positive environment - we care about the well-being of our employees, invest in their development, encourage fun and team building initiatives
    Community projects - we run CSR (Corporate Social Responsibility) events all year long. Make the world better, together with us!